Refund Policy

Tickets purchased from us cannot be refunded or exchanged unless stated in the instances below.

If an event is cancelled/rescheduled or we fail to fulfil an order, in this case the full face value of the ticket(s) will be refunded excluding any addition administration and or booking fees.

What to do if an event is cancelled or postponed.
In the unforeseen circumstances an event is cancelled we always aim to notify the customer soon after we gather the corrected details from the event organisers. Once the cancelation is confirmed there are a few options we offer: -

o   You can hold on to your ticket to be used for the same event at a rescheduled date and/or venue.

o   You can exchange it for another event listed with Ticketmad for the same price, if more you will be required to pay the difference

o   You can opt to get a refund for the face value of the ticket for the cancelled event less the booking/administration fee. We will require you to send back your ticket(s) via secure post*, once received we will automatically issues a refund via the original method of payment.

o   If an event is postponed your ticket is still valid for the new dates even if the location changes unless notified otherwise by us.  If you don’t wish to wait or you cannot attend the new date you can exchange your ticket for another event listed with Ticketmad for the same price if more your will be required to pay the difference. All we ask is you send your old ticket back* a week before the new date of the rescheduled event and two before the date of the old event for a refund. If there is a conflict in the new dates addition arrangements can be made for individual circumstances, please contact our customer service team 02070603881 with your account details/ payment details.

*We cannot accept any responsibility for tickets that we do not receive, secure postage is always recommended.

If any of your queries have not been answered or you still require additional help please feel free to contact us info@ticketmad.co.uk